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Outsourced Help Desk, 2008.
This paper looks at the Learning Team Company and discusses an outsourced help desk business model.
1,110 words (approx. 4.4 pages), 3 sources, MLA, $ 38.95
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Abstract
In this article, the writer notes that to partner with and increase the efficiency, profitability and reputations for responsiveness and accuracy of your valued clients through a continued and passionate commitment to fulfilling their outsourced help desk and customer service needs is the main purpose of the Learning Team Company's website. The writer maintains that for the Learning Team Company to be successful with their website initiative, there must be a strong foundation within the core business model first. The writer maintains that this must include accountability, transparency and visibility to clients on a 24/7 basis of how their outsourced help desk projects are performing.
Outline:
Statement of Purpose
Customer Service Mission
Web Host Selection
Website Content Development
Website Differentiation
Attracting and Retaining Potential Customers
Global Exposure of the Learning Team Company Brand
Conclusions and Recommendations
From the Paper
"Learning Team Company's customer service mission is to become the new standard by which online help desk providers are evaluated, specifically through the use of analytics of call center results, including periodic call center users' levels of customer satisfaction. Our mission is to deliver the most efficient and economical virtual help desk services for our clients, strengthening this mission through the use of SLAs based on agreed measures of performance with our clients. In addition to based on our contracts on the actual results achieved relative to SLA performance levels, transparency through the use of analytics applications that have dashboards viewable by clients over the Internet makes the Learning Team Company unique."
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Dell Marketing Analysis, 2008.
An evaluation of how Dell's marketing strategy is executed online and in print.
1,851 words (approx. 7.4 pages), 11 sources, APA, $ 59.95
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Abstract
The paper assesses the online advertising of Dell and compares it to the company's print advertising strategies. The paper also examines the underlying differentiating aspects of the Dell business model in order to identify why the Dell websites, defined by market segments, are so important to their overall messaging strategies.
Outline:
Synopsis
Dell's Online Marketing
Dell's Print Advertising
Comparing Dells' Online and Print Advertising Strategies
Exploring Dell's Mass Customization Strategies
From the Paper
"Dell's marketing strategies are driven by the approach the company has taken to segmenting the market. In previous years Dell has segmented by the market primarily used their products to define the customers, yet today the segmentation is much more focused on understanding target audiences by demographic, line of business or government, and increasingly, psychographic data as well. Psychographics is the study of how people define themselves into groups. The intent of this paper is to evaluate how Dell's marketing strategy is executed both online and in print, and screen captures are included of each form of advertising."
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Group Dynamics and Technology, 2008.
An examination of group dynamics in a technological world.
1,557 words (approx. 6.2 pages), 5 sources, MLA, $ 51.95
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Abstract
This paper examines whether group dynamics become increasingly relevant, practical or important as society adjusts to a more technological and united world. The paper explains that although technology has enabled human beings to become more isolated, hiding behind their computer screens on one hand, for an organization to manage the increasingly complex processes required for its operations, encouraging individuals to work in teams is increasingly valued, and the ability to cooperate is seen as an essential character trait in employees. The paper then points out that organizations in the future will face the challenge of having to unite workers who may be less and less well-versed in the emotional skills necessary to create a cohesive group unit. The paper also looks at how, as organizations grow ever-larger, newly merged entities must bring together a variety of individuals from diverse backgrounds and skills to work together.
From the Paper
"Group activity is often referred to as "shared cooperative activity" which is something fewer and fewer Americans are seeking in their leisure time activities. Civic affiliation is on the decline yet more and more employers are demanding they engage in teamwork at work, as noted in Putnam's landmark 1995 sociological study Bowling Alone. The image of people bowling alone, side-by-side in the same building, but not involved in the same game demonstrates how an activity that multiple people happen to perform simultaneously is not a group activity, with the type of interactive dynamics necessary for creative and productive dialogue (Pavitt, 2004). Rather, a true group is a collection of people with the intention of pursuing some shared goal, intending to act together, in the pursuit of that agreed-upon purpose. Charles Pavitt adds the caveat that each person in a group must intend that each other person in the aggregate acts in pursuit of the goal."
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Human Resource Management Systems, 2008.
A comparative analysis of PeopleSoft and army recruiting information support system (ARISS) software applications used by professionals in the human resources field.
750 words (approx. 3.0 pages), 4 sources, APA, $ 26.95
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Abstract
The paper examines the PeopleSoft and the army recruiting information support system (ARISS) systems and concludes that they both provide efficient benefits and compensation tracking, people management, training and learning modules. The paper relates that the PeopleSoft program provides superior support for private entities as the program is easily customized to meet the needs of individual organizations. The paper notes, however, that the ARISS software has many similar features that are customized to meet the needs of army personnel.
Outline:
Human Capital Management PeopleSoft
Human Capital Management ARISS
Conclusions
From the Paper
"According to a CedarCrestone survey (2005, 2006) of workplace technologies, PeopleSoft proved superior as a human capital management system. The survey suggests PeopleSoft is far superior for private and public entities interested in managing "benefits and payroll", in "learning management and talent management" and in "employee and manager self-service". Theses six criteria are the criteria the researcher uses to compare PeopleSoft with ARISS. PeopleSoft provides an easy-to-use user interface that allows benefits and compensation managers to exchange information through an intranet so payroll and associated benefits can be matched with each employee and other relevant party associated with the enterprise."
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Dell and Toshiba's Organizational Strategy, 2008.
This paper looks at how Dell Computers and Toshiba have successfully deviated from standard business practices.
1,024 words (approx. 4.1 pages), 7 sources, MLA, $ 36.95
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Abstract
The paper discusses how both Dell and Toshiba have used organizational learning to break the mold and dominate different facets of their industry. The paper explains how Dell developed a unique strategic model of responsiveness and cheap customized solutions. The paper then looks at how Toshiba pursued an expansive strategy of openness with distributors and manufactures that has been breaking the mold of traditional Japanese success for technology firms.
From the Paper
"Since its conception, Dell Computers has deployed one of the most unique strategies of structuring its operations of any modern computer company. Dell was an early mover in the new field of adopting innovative strategies into its corporate framework, and using organizational learning to become a competitor in an industry dominated by giants. When Dell began in 1985, traditional companies like Toshiba followed the conventional plan of having a large inventory, strong relationships with traditional retailers, and selling inventory through retailers so the item would be available for purchase immediately. However, as a new company, Dell Computer lacked the capital to have an equally large inventory and an established reputation to attract distributors willing to invest in a large Dell inventory (Mitchell, 2007)."
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E-Commerce, 2008.
This paper provides an overview and analysis of e-commerce.
2,994 words (approx. 12.0 pages), 9 sources, APA, $ 88.95
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Abstract
This article takes a practical approach to the world of e-commerce. It is meant to give the reader a comprehensive introduction to the unique requirements of operating an e-commerce-based business. It begins with an introduction, defining what an e-commerce business is and how it differs from a regular business venture. From here the paper analyzes the practicalities of operating an e-commerce venture, specifically focusing on the electronic side of business and business-to-business practices, particularly as they relate to such legal issues as jurisdiction and contract law. Next, the paper turns towards risk management, especially as it relates to the legal requirements for privacy protection and security. From here an overview of the various approaches to providing privacy protection and security is provided. Finally, the paper concludes with an overview of e-marketing techniques, using search engine marketing as its main example.
Table of Contents
Abstract
Table of Contents
Introduction
The Unique Legal Concerns Effecting E-Commerce
Privacy, Security and E-Commerce
E-Commerce Marketing
Conclusion
Bibliography
From the Paper
"Electronic commerce, or e-Commerce can be defined as the buying and selling of products or services over such electronic systems as the Internet. As such electronic systems have grown in popularity and capabilities over the past decades, so has the level of e-commerce that occurs. E-commerce covers a wide array of electronic transactions, including electronic funds transfers, sales, supply chain management, Internet marketing, online transaction processing, electronic data interchange, automated inventory management systems and automated data collection systems, just to name a few.
"Conducting successful e-commerce is more often associated with operating a competent business system more so than it is with the product or service being sold electronically. Examples of key components of a successful e-commerce venture include: a strong management team, post-sales services, a succinct business structure, sound and secure network infrastructure and technology and a well-designed and operational website."
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Veterans Affairs Information Security, 2008.
Looks at mitigating information security vulnerabilities at the Department of Veterans Affairs (VA).
2,690 words (approx. 10.8 pages), 12 sources, APA, $ 80.95
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Abstract
This paper explains that information security at the Department of Veterans Affairs (VA) is very important because the VA is the largest administrator of healthcare services and insurance in the United States and provides a wide range of benefits and services for millions of American citizens, which involves extensive e-commerce. The author relates that a security problem in 2006 caused the Department to hire an outside consultation services to evaluate its information security procedures. The paper discusses this decision and describes the outsourcing process.
Table of Contents:
Introduction
Review and Discussion
Analysis of Outsourcing and Information Security Risks.
Costs and Benefits Relating to Outsourcing
Security Functions and Security Considerations when Outsourcing
Outsourcing Processes and Procedures
Conclusion
From the Paper
"In those cases where the decision is made to outsource a given security function, due diligence can be accomplished through the vendor selection process and the request for proposal (RFP); these reviews are essential when assessing the potential scope and impact of an outsourcing arrangement on IT processes, infrastructure and staff, and the probable size of the outsourcing contract. Moreover, crafting such an RFP for outsourcing a VA security-related IT function becomes even more critical than an RFP for other types of vendor arrangements."
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Organizational Assessment, 2008.
A assessment of an organizations' readiness to adopt e-learning.
2,906 words (approx. 11.6 pages), 6 sources, APA, $ 86.95
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Abstract
The paper is a case study considering whether the Ingram Micro company should install an e- learning system. The paper assesses the situation and recommends that Ingram Micro invest in an enterprise-wide e-learning system to meet their requirements globally. The paper concludes that the ability to quickly capture business faster than competitors is a major competitive advantage of Ingram. The paper recommends that the development of an e-learning system would align perfectly with and contribute to this strategic goal.
Outline:
Introduction
Readiness of Learners for e-learning within Ingram Micro
Type of Learning Best suited for Ingram Micro's learners Support
E-learning Curriculum Development (in-house development or purchased modules)
Assessing Software and Hardware Needs to Support e-learning
Skills Needed to Deliver the e-learning and Skills Needed to Participate in the e-learning
Instructor Training and Techniques
Overall Cost
Recommendation
From the Paper
"As the majority of employees in Ingram Micro have backgrounds in IT-related industries including personal computing, Internet applications, Internet-based communication and selling techniques, e-mail and pervasive use of desktop and server-based applications, the level of readiness for e-learning is very high within Ingram Micro. As the company's core business mode is focused on the efficiency of its supply chain management, order management, and fulfillment processes for resold products and the synchronization of custom PC orders with Acer, Dell and HP, its clear the employee base is very literate with PCs, their applications, and the use of the Internet. Further, many employees see firsthand through managing and selling technology-related IT products how rapidly product lifecycles are moving and see evidence of how critical it is to stay current on the latest product-related and industry-related knowledge. Knowledge obsolescence in Ingram Micro is fairly rapid due to its supply chain and contract manufacturing businesses, further accentuating the need for making e-learning a priority so employees can continue to stay current in the industry overall and in their chosen fields specifically."
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The Effects of Telecommuting, 2008.
This paper discusses the effects of telecommuting on businesses and workers.
3,580 words (approx. 14.3 pages), 16 sources, MLA, $ 100.95
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Abstract
This paper looks at how computers, the Internet, and other forms of advanced technology have made possible the near-instantaneous transfer of vast amounts of information anywhere across the globe. Because of this, an organization may conduct its operations from anywhere or, in effect, from nowhere. Many contemporary businesses have little in the way of traditional "overhead," their employees are scattered around in different locations, many working out of small local offices, or even telecommuting from the comfort of their own homes. This paper asserts that telecommuting offers many advantages to both employers and workers. Among these benefits are flexibility, lack of additional expenses for a physical plant, and the ability to make use of talent wherever it might be found. Workers benefit by being able to set their own schedules, spend more time with their families, and, in general, manage their time more productively and save on the expenses of genuine commuting. However, telecommuting also has its problems in terms of worker motivation, quality control, productivity, morale, and even environmental impact. Furthermore, this paper asserts that telecommuting can be a terrific success, but it can also be a two-edged sword, with benefits succumbing to disabilities.
From the Paper
"Nevertheless, many of the benefits of telecommuting also have their corresponding downsides. The human resources bonanza that has been promised by the new technologies and trends have also raised the specter of difficult relations between management and employees, and particularly between managers or owners of companies, and employees living and working in very different physical, cultural and social environments in widely disparate parts of the globe. Indeed, the incredible array of regulations, legal procedures, labor laws, and so and on, that are to be found from country to country, and even within national boundaries i.e. state or provincial codes, municipal ordinances, bylaws, etc. is of especial concern to the global computer logistics business. As companies can operate across so many jurisdictional boundaries, and across the dividing lines of so many different commercial and manufacturing fields, and even across the frontiers of a multiplicity of distinct corporate entities, an enormous amount of information - and its appropriate regulatory data - must be accurately maintained. Some nations, and nation-like organizations, possess strict rules regarding the transmission of data that contains personal information. In 1998, the European Union created an especially strict ban that completely forbade transmission of data to countries considered not to offer sufficiently-tight controls over data. In general, within the European Union, consent of the employee is necessary in order to process - or in many cases - even store - data, and many of the European Union's member nations have further restrictions governing data usage. Formal differences in national, regional, and local human resource policies find counterparts, as well, in the widely different attitudes regarding employment, work ethic, social distance, rank and status - cultural demands that if not taken into account can cause grave problems for a business. Insensitivity to these cultural preferences can be another factor in declining employee morale that adversely affects customer service and redounds to the detriment of the goals of the customer-centric organization. Once again, accidental errors in these areas can be especially problematic and result in long-term unintentional difficulties."
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Computer-Supported Collaborative Learning, 2008.
This paper discusses the impact of using a computer-supported collaborative learning (CSCL) tool on developing students' critical thinking skills.
4,866 words (approx. 19.5 pages), 8 sources, APA, $ 124.95
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Abstract
In this article, the writer explains that CSCL offers a unique opportunity to engage learners in the study of history and to animate historical information enhancing learning and acquisition of knowledge for the learners. This study is designed to provide information concerning the underlying nature of scaffolding strategies in computer-supported collaborative learning. The writer discusses how scaffolding based on CSCL can deliver exceptional results in enriching students with more valuable educations than merely memorizing dates, names, locations, and other mechanized forms of knowledge that will not help them become critical, discerning thinkers in the future. The writer concludes that ultimately the need is to position history as a subject that has a very high level of vitality associated with it, one that has the potential of revolutionizing their perspective and view of the world by contributing entirely new frameworks and analytical constructs by which students can make sense of a rapidly changing world.
Outline:
Problem Statement -History Education in Singaporean Schools
Dialogic Approach for Critical Thinking in History Lesson
Argumentation as a Dialogic Approach in History Education
Dialogic Approach via Computer-Supported Collaborative Argumentation
Purpose of the Study
Research Questions
Significance of the Study
From the Paper
"Another approach which Wright (2002) has mentioned is that of infusion. In this approach, critical thinking is incorporated into different subject matters in various ways. Existing lesson plans are being restructured in many subject areas to incorporate critical thinking. Means have also been developed so that any subject matter can be given a critical thinking focus. Also, integration of critical thinking into history materials is one of the ways by which infusion was done by the proponents of the method. The disadvantage however is that with the infusion method, the teaching of critical thinking loses sensible sequence or coherence because of a little of everything is taught and therefore the student does not learn how to have a mastery of a particular subject. Also, to be able to work out infusion effectively, there should be an efficient coordination between social studies teachers and teachers of other subject areas so that the basics of critical thinking would be all covered in an intelligent way."
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